Terms of Use
These Terms of Use ("Terms") govern your use of the Starlight AI Vault app on iOS, Android and the web (the "App"), operated by Starlight Business Consulting Services Inc., 5th Floor, Salustiana D. Ty Tower, 104 Paseo de Roxas, Legaspi Village, Makati City 1229, Metro Manila, Philippines ("Starlight", "we", "us" or "our").
1. Accepting these Terms
By creating an account or using the App, you agree to these Terms and confirm that you have read our Privacy Policy. Your electronic acceptance has the same legal effect as a signed agreement, in accordance with the Electronic Commerce Act of 2000 (Republic Act No. 8792). Using the App also requires your agreement to the processing of your information by our service providers, including outside the Philippines, as described in our Privacy Policy. If you do not agree, do not use the App and contact us for other ways to reach your consultant. If you use the App for a company, you also confirm that you are authorized to act for that company.
2. Who may use the App
- The App is for clients of Starlight. You can create an account only with a valid invitation from Starlight, and you can access only the companies you have been authorized for.
- You must be at least 18 years old.
- You must give accurate information and keep it up to date.
- You are responsible for keeping your device and the email account you sign in with secure. Do not share your verification codes, invitation links or account. Tell us immediately if you suspect unauthorized use.
- A company's access may be changed or withdrawn by Starlight or at the request of the company, for example when you no longer act for it.
3. What the App does
The App helps you work with Starlight on your company's affairs. You can view your company's document records and expiry dates, follow the progress of services, upload documents, send renewal and other service requests, contact your consultant, and, if you choose, ask the AI assistant general questions. The App is a tool that supports our services; it does not by itself create a service engagement.
4. Services, quotations and fees
- The App is free to download and use.
- Our consulting services and their fees are governed by the quotation or engagement terms your consultant confirms with you or your company. Service fees are as stated in your consultant's quotation. Nothing shown in the App, and no answer from the AI assistant, is a quotation, an offer or a confirmation of price.
- A renewal or service request sent through the App is a request for follow-up. It becomes binding only when your consultant confirms the service, scope, fee and timeline with you.
- Government fees, requirements and processing times are set by the relevant government agencies and may change.
- A successful upload means we have received your file. It does not mean that a document has been reviewed or accepted, that an application has been filed or approved, or that a service has been completed.
5. The AI assistant
- The AI assistant is optional and requires your separate consent, as explained in our Privacy Policy. It uses third-party AI service providers.
- AI answers are for general reference only. They may be incomplete, out of date or wrong, and they are not legal, tax, accounting, immigration or other professional advice.
- Your consultant's formal reply and the decisions of the competent government agencies prevail over any AI answer. Do not rely on an AI answer alone for filings, deadlines, payments or other important decisions; confirm with your consultant.
- AI answers do not approve quotations, sign contracts, submit filings, authorize payments or guarantee any outcome.
- Daily usage limits apply. The assistant may be unavailable at times, may be unavailable in some countries or regions, and may change as we improve it.
- Do not enter passwords, verification codes, full identification or bank numbers, or other people's sensitive information into the assistant.
6. Your content and uploads
- You keep your rights in the documents and information you submit ("Your Content").
- You allow Starlight and our service providers to store, review, copy, convert and otherwise process Your Content as needed to provide the App and our services, as described in our Privacy Policy, and to submit it to government agencies when you ask us to.
- You confirm that you have the right and any required consent to submit Your Content, including information about other people, and that it is accurate and lawful to the best of your knowledge.
- We may decline, return or ask you to replace a document, for example if it is unclear, incomplete or not suitable for the service.
7. Acceptable use
You must not:
- access, or try to access, information of a company or person you are not authorized for;
- share your account, impersonate anyone, or use someone else's invitation or verification code;
- upload malicious, unlawful, forged or misleading content;
- interfere with, overload, probe or bypass the security of the App, or copy or extract data from it by automated means without our written permission;
- try to make the AI assistant reveal restricted information or produce harmful content;
- use the App in breach of any law.
We may limit, suspend or end access where reasonably needed to deal with a breach of these Terms, a security risk, a loss of company authorization or a legal requirement. Where appropriate and lawful, we will tell you why and how to contact us.
8. Intellectual property
The App, its software, design, text, knowledge content and branding belong to Starlight or its licensors. We grant you a limited, personal, non-exclusive and non-transferable right to use the App for its intended purpose while you are authorized. You must not copy, modify, distribute, sell or reverse-engineer the App except as allowed by law.
9. Availability and changes
We work to keep the App available and secure, but we do not guarantee that it will be uninterrupted or error-free. Maintenance, network problems, third-party outages and security measures may affect it. We may change, add or remove features. If something is urgent and the App is not available, contact your consultant or our support team directly.
10. App stores and third-party services
If you download the App from Apple's App Store or Google Play, their terms also apply to your download. Apple and Google are not parties to these Terms and are not responsible for the App or its content. Third-party services used by the App are subject to their own terms.
11. Liability
- To the extent permitted by law, the App is provided "as is" and "as available".
- To the extent permitted by law, Starlight is not liable for indirect or consequential losses, or for loss or damage caused by: your reliance on an AI answer that was not confirmed by your consultant; inaccurate or incomplete information you provide; unauthorized use of your account resulting from your failure to keep your device, email account or verification codes secure; or events beyond our reasonable control.
- To the extent permitted by law, Starlight's total liability to you and your company arising out of or in connection with the App or these Terms is limited to the fees you or your company actually paid to Starlight in the 12 months before the event giving rise to the claim.
- Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Philippine law, including liability for fraud, bad faith or gross negligence, our obligations under the Data Privacy Act of 2012, and your rights as a consumer under the Consumer Act of the Philippines (Republic Act No. 7394).
- The specific scope and limits of our professional responsibility for a service are those set out in the quotation or engagement terms for that service.
12. Your responsibility
You are responsible for losses that Starlight suffers because you breach these Terms, misuse the App or submit content you were not entitled to submit, to the extent permitted by law.
13. Ending your use
You can stop using the App at any time and delete your account in My account → Delete account. Deleting your account does not cancel any service your company has engaged us for, and your company's records are kept as described in our Privacy Policy. Sections 6, 8, 11, 12 and 15 continue to apply after your use ends.
14. Notices
We may send you notices through the App or to the email address on your account. You can contact us at info@starlight.ph or at our office address.
15. Governing law and disputes
These Terms are governed by the laws of the Republic of the Philippines. If you have a concern, please contact us first at info@starlight.ph so that we can try to resolve it. Any dispute that cannot be resolved by agreement shall be brought before the proper courts of Makati City, Philippines, to the extent permitted by law. This does not affect your right to file a complaint with the National Privacy Commission, the Department of Trade and Industry or any other competent government agency.
16. Changes to these Terms
We may update these Terms from time to time. We will show the version and effective date at the top and tell you about material changes in the App before they take effect. If you continue to use the App after a change takes effect, the updated Terms apply. Changes that require your consent under our Privacy Policy will not take effect without it.
17. Language and severability
These Terms are available in English and Simplified Chinese; if there is any inconsistency, the English version prevails. If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
18. Contact
Starlight Business Consulting Services Inc., 5th Floor, Salustiana D. Ty Tower, 104 Paseo de Roxas, Legaspi Village, Makati City 1229, Metro Manila, Philippines. Email: info@starlight.ph. Phone: 0917 631 8876 (+63 917 631 8876) or (02) 7255 4774. Available 24 hours a day.
使用条款
本使用条款(“本条款”)适用于您使用 iOS、Android 及网页版星耀智库 App(“App”)。App 由 Starlight Business Consulting Services Inc.(地址:5th Floor, Salustiana D. Ty Tower, 104 Paseo de Roxas, Legaspi Village, Makati City 1229, Metro Manila, Philippines;以下称“星耀”或“我们”)运营。
1. 接受本条款
创建账号或使用 App,即表示您同意本条款,并确认您已阅读我们的隐私政策。依照菲律宾《2000 年电子商务法》(第 8792 号共和国法),您以电子方式作出的接受与签署协议具有同等法律效力。使用 App 还须同意隐私政策所述由我们的服务商(包括在菲律宾境外)处理您的资料。如不同意,请勿使用 App,并联系我们了解联系顾问的其他方式。如您代表公司使用 App,您同时确认已获得代表该公司行事的授权。
2. 谁可以使用 App
- App 供星耀的客户使用。您必须持有星耀发出的有效邀请才能创建账号,并且只能访问您获授权的公司。
- 您必须年满 18 岁。
- 您必须提供准确的信息并及时更新。
- 您有责任保护好您的设备和用于登录的邮箱。请勿共享验证码、邀请链接或账号。如怀疑账号被他人使用,请立即通知我们。
- 星耀可以变更或撤销对某家公司的访问权限,公司也可以要求我们这样做,例如您不再代表该公司时。
3. App 的功能
App 帮助您与星耀协作处理公司事务。您可以查看公司的文件记录和到期日期、跟踪服务进度、上传文件、提交续办及其他服务需求、联系顾问,并可选择向 AI 助理提出一般性问题。App 是支持我们服务的工具,本身并不构成服务委托。
4. 服务、报价与费用
- App 可免费下载和使用。
- 我们的咨询服务及其费用,以您的顾问与您或您公司确认的报价或委托条款为准。服务费以顾问的报价为准。 App 中显示的任何内容和 AI 助理的任何回答,都不构成报价、要约或价格确认。
- 通过 App 提交的续办或服务需求只是跟进请求,只有在顾问与您确认服务内容、范围、费用和时间后才具有约束力。
- 政府规费、要求和办理时间由相关政府机关决定,并可能变化。
- 上传成功只表示我们已收到您的文件,不表示文件已经审核或接受、申请已经提交或获批,也不表示服务已经完成。
5. AI 助理
- AI 助理是可选功能,需要您另行同意,详见我们的隐私政策。AI 助理使用第三方 AI 服务商。
- AI 回答仅供一般参考。 回答可能不完整、过时或错误,不构成法律、税务、会计、移民或其他专业意见。
- 以顾问的正式答复和主管政府机关的核定为准。 请勿仅凭 AI 回答办理申报、确定期限、付款或作出其他重要决定,请先与顾问确认。
- AI 回答不能批准报价、签署合同、提交申报、授权付款,也不保证任何结果。
- AI 助理设有每日使用次数限制,有时可能无法使用,在部分国家或地区可能不提供,并可能随我们的改进而变化。
- 请勿在助理中输入密码、验证码、完整的证件号码或银行账号,或他人的敏感信息。
6. 您的内容与上传资料
- 您对您提交的文件和信息(“您的内容”)保留您所享有的权利。
- 您允许星耀及我们的服务商为提供 App 和我们的服务,按隐私政策所述存储、审核、复制、转换及以其他方式处理您的内容,并在您要求时提交给政府机关。
- 您确认您有权并已取得必要的同意提交您的内容(包括他人的信息),且据您所知该内容准确、合法。
- 如文件不清晰、不完整或不适用于所办理的服务,我们可能拒收、退回或请您更换。
7. 可接受的使用
您不得:
- 访问或试图访问您未获授权的公司或个人的信息;
- 共享账号、冒充他人,或使用他人的邀请或验证码;
- 上传恶意、违法、伪造或误导性的内容;
- 干扰、过载、探测或绕过 App 的安全措施,或未经我们书面许可以自动化方式复制或提取 App 中的数据;
- 试图诱使 AI 助理泄露受限信息或生成有害内容;
- 以违反任何法律的方式使用 App。
如为处理违反本条款的行为、安全风险、公司授权的终止或法律要求而合理需要,我们可以限制、暂停或终止访问。在适当且合法的情况下,我们会告知原因及联系方式。
8. 知识产权
App 及其软件、设计、文字、知识内容和品牌归星耀或其许可方所有。在您获授权期间,我们授予您有限、个人、非独占且不可转让的权利,按预期用途使用 App。除法律允许外,您不得复制、修改、分发、出售 App 或对其进行反向工程。
9. 可用性与变更
我们努力保持 App 可用和安全,但不保证 App 不会中断或没有错误。系统维护、网络问题、第三方服务中断和安全措施都可能影响 App。我们可能变更、增加或移除功能。如有急事而 App 无法使用,请直接联系您的顾问或我们的支持团队。
10. 应用商店与第三方服务
如您从 Apple App Store 或 Google Play 下载 App,下载行为同时适用其条款。Apple 和 Google 不是本条款的当事方,不对 App 或其内容负责。App 使用的第三方服务适用其各自的条款。
11. 责任
- 在法律允许的范围内,App 按“现状”和“现有可用状态”提供。
- 在法律允许的范围内,对于间接或后果性损失,以及因以下原因造成的损失或损害,星耀不承担责任:您依赖未经顾问确认的 AI 回答;您提供的信息不准确或不完整;因您未妥善保管设备、邮箱或验证码而导致的账号被盗用;或超出我们合理控制范围的事件。
- 在法律允许的范围内,星耀因 App 或本条款而对您及您公司承担的全部责任,以引起索赔的事件发生前 12 个月内您或您公司实际支付给星耀的费用为限。
- 本条款中的任何内容,均不排除或限制依菲律宾法律不得排除或限制的责任,包括因欺诈、恶意或重大过失产生的责任、我们依《2012 年数据隐私法》承担的义务,以及您依《菲律宾消费者法》(第 7394 号共和国法)享有的消费者权利。
- 我们就某项服务承担专业责任的具体范围和限度,以该服务的报价或委托条款为准。
12. 您的责任
在法律允许的范围内,如因您违反本条款、滥用 App 或提交您无权提交的内容而给星耀造成损失,由您承担责任。
13. 终止使用
您可以随时停止使用 App,并在 我的 → 注销账号 中注销账号。注销账号不会取消您公司已委托我们办理的服务,您公司的记录按隐私政策所述保存。第 6、8、11、12 和 15 条在您停止使用后继续有效。
14. 通知
我们可能通过 App 或您账号的邮箱向您发送通知。您可以通过 info@starlight.ph 或寄信至公司地址联系我们。
15. 适用法律与争议解决
本条款受菲律宾共和国法律管辖。如有疑虑,请先通过 info@starlight.ph 联系我们,以便设法解决。无法协商解决的争议,在法律允许的范围内,提交菲律宾马卡蒂市(Makati City)有管辖权的法院处理。这不影响您向国家隐私委员会、贸易和工业部或其他主管政府机关投诉的权利。
16. 本条款的变更
我们可能不时更新本条款,并在页首注明版本和生效日期。如有重大变更,我们会在生效前通过 App 告知您。变更生效后您继续使用 App 的,适用更新后的条款。依隐私政策需要您同意的变更,未经您同意不会生效。
17. 语言与可分割性
本条款有英文和简体中文两个版本;如有不一致,以英文版本为准。如任何条款被认定无效或不可执行,其余条款继续完全有效。
18. 联系我们
Starlight Business Consulting Services Inc.,5th Floor, Salustiana D. Ty Tower, 104 Paseo de Roxas, Legaspi Village, Makati City 1229, Metro Manila, Philippines。邮箱:info@starlight.ph。电话:0917 631 8876(+63 917 631 8876)或 (02) 7255 4774。服务时间:24 小时。