Starlight AI Vault · 星耀智库

Support

Starlight AI Vault (星耀智库) · Version 1.0 · Effective 15 October 2026

Contact us

You can reach us even if you cannot sign in or your invitation has expired.

  • Mobile: 0917 631 8876 (+63 917 631 8876)
  • Landline: (02) 7255 4774
  • Email: info@starlight.ph
  • Hours: 24 hours a day
  • Office: Starlight Business Consulting Services Inc., 5th Floor, Salustiana D. Ty Tower, 104 Paseo de Roxas, Legaspi Village, Makati City 1229, Metro Manila, Philippines

For privacy requests, email our Data Protection Officer, Atty. James Earl Chew, at dpo@starlight.ph. Never send us your verification code. Please do not send complete identification documents by ordinary email unless your consultant asks you to; we will tell you how to send them securely. We may ask you to confirm your identity or your authority to act for a company before we change access or handle a privacy request.

Frequently asked questions

Make sure you opened the complete link your Starlight consultant sent you. Invitation links expire after 7 days and can be used only once. If yours has expired, has already been used or was cancelled, ask your consultant or our support team for a new one. Do not use someone else's invitation.

2. I did not receive my verification code

Check that you entered the correct email address and look in your spam or junk folder. Wait a moment and tap Send another code, following any waiting time shown on the screen. Each code is valid for 10 minutes; always use the newest code. After five wrong entries a code is locked and you need to request a new one. If you still do not receive a code, contact us.

3. My upload failed or my document was returned

  • The App accepts PDF and image files (JPG, PNG, WebP and HEIC) of up to 10 MB each.
  • Check your connection, select the correct company and document type, and complete the required fields.
  • If the App cannot use your camera or photos, allow access in your device settings or choose a file instead.
  • If a document was returned, open it to read the reason and use Upload new version.
  • "Submitted. Awaiting Starlight review." means we have received your file. It does not mean the document has been approved.
  • If it keeps failing, contact us with the error message and the approximate time. Do not include full identification numbers in your message.

4. How do I delete my account?

Go to My account → Delete account and confirm. If you cannot sign in, contact us. Deleting your account removes your name, email address and device information, ends your sessions and company links, and deletes your AI conversations. Your company's documents and service records are kept, because they belong to your company's service relationship with Starlight. See our Privacy Policy for details.

5. How do I turn off the AI assistant or delete a conversation?

  • To withdraw consent, go to My account → Privacy and data and turn off Allow AI to process questions. Your vault, expiry reminders and quick questions keep working.
  • To delete a conversation, open Conversations in the assistant and delete it. If you cannot open the assistant, contact us and we will delete it for you.
  • Conversations are kept for 180 days from the day they started. Withdrawing consent does not delete past conversations.
  • AI answers are for reference only. Your consultant's formal reply and the decisions of government agencies prevail.

6. How do I contact my consultant or request a service?

  • In My account, your consultant's card shows their contact details when available.
  • In the assistant, use Contact the Starlight service team or Contact a consultant to ask us to follow up.
  • For a document that is about to expire, tap Ask Starlight to renew.
  • A request sent through the App is a request for follow-up. Your consultant will confirm the scope, fee and timeline with you. Service fees are as stated in your consultant's quotation.
  • For anything urgent, call us.

7. Who can see my documents?

You, the authorized users of your company and the Starlight staff handling your company's services can see your company's document records, according to their access rights. Files you upload are encrypted. You can check recent views and downloads in Access records. See our Privacy Policy for more.

支持

星耀智库（Starlight AI Vault）· 版本 1.0 · 2026 年 10 月 15 日起生效

联系我们

即使无法登录或邀请已过期，您也可以联系我们。

  • 手机：0917 631 8876（+63 917 631 8876）
  • 座机：(02) 7255 4774
  • 邮箱：info@starlight.ph
  • 服务时间：24 小时
  • 地址：Starlight Business Consulting Services Inc.，5th Floor, Salustiana D. Ty Tower, 104 Paseo de Roxas, Legaspi Village, Makati City 1229, Metro Manila, Philippines

隐私相关请求，请发邮件至 dpo@starlight.ph 给我们的数据保护负责人 James Earl Chew 律师（Atty. James Earl Chew）。请勿向我们发送验证码。除非顾问要求，请不要通过普通邮件发送完整的身份证件；我们会告诉您安全的发送方式。在变更访问权限或处理隐私请求前，我们可能需要核实您的身份或您代表公司行事的授权。

常见问题

1. 邀请链接打不开

请确认您打开的是星耀顾问发给您的完整链接。邀请链接 7 天后过期，且只能使用一次。如链接已过期、已被使用或已被撤销，请向顾问或我们的支持团队索取新链接。请勿使用他人的邀请。

2. 收不到验证码

请检查邮箱地址是否正确，并查看垃圾邮件文件夹。稍等片刻后点击 重新获取验证码，并遵循屏幕上显示的等待时间。每个验证码 10 分钟内有效，请使用最新的验证码。输错五次后该验证码会被锁定，需要重新获取。如仍收不到，请联系我们。

3. 上传失败或文件被退回

  • App 支持 PDF 和图片文件（JPG、PNG、WebP、HEIC），每个文件最大 10MB。
  • 请检查网络，选择正确的公司和资料类型，并填写必填项。
  • 如果 App 无法使用相机或相册，请在设备设置中允许访问，或改为选择文件。
  • 如果文件被退回，请打开文件查看原因，并使用 上传新版本。
  • “已提交，等待星耀核对”表示我们已收到文件，不表示文件已通过审核。
  • 如果一直失败，请把错误信息和大致时间发给我们，消息中不要包含完整的证件号码。

4. 如何注销账号？

进入 我的 → 注销账号 并确认。如无法登录，请联系我们。注销账号会删除您的名字、邮箱和设备信息，终止您的登录会话和公司绑定，并删除您的 AI 对话。您公司的文件和服务记录会保留，因为它们属于您公司与星耀之间的服务关系。详见隐私政策。

5. 如何关闭 AI 助理或删除对话？

  • 撤回同意：进入 我的 → 隐私与数据，关闭 允许 AI 处理问题。资料库、到期提醒和快捷问题仍可使用。
  • 删除对话：在助手中打开 对话记录 并删除。如无法打开助手，请联系我们代为删除。
  • 对话自开始之日起保存 180 天。撤回同意不会删除过去的对话。
  • AI 回答仅供参考，以顾问的正式答复和政府机关的核定为准。

6. 如何联系顾问或提出服务需求？

  • 在 我的 中，顾问名片会显示顾问的联系方式（如有）。
  • 在助手中，使用 联系星耀服务团队 或 转人工，请我们跟进。
  • 对即将到期的证件，点击 请星耀续办。
  • 通过 App 提交的需求是跟进请求，顾问会与您确认服务范围、费用和时间。服务费以顾问的报价为准。
  • 如有急事，请直接致电我们。

7. 谁能看到我的文件？

您本人、您公司的获授权用户，以及为您公司办理服务的星耀员工，可按各自的访问权限查看您公司的文件记录。您上传的文件经过加密。您可以在 访问记录 中查看最近的查看和下载记录。详见隐私政策。

法律文件